A few things people are curious about...
What are the delivery options?We send our deliveries via Royal Mail 1st Class which normally means next day delivery (although occasionally they have been known to take 2 days)
Our Subscription Boxes and orders over £40 (and under 1Kg in weight) are FREE delivery with orders over 1Kg sent by courier and charged at £9.99.
See our full delivery policy here
Will I need to be in when it arrives?We try and avoid this. It keeps your delivery cost low and means you don’t have to be in and waiting for it to arrive – we like to make your life easy where we can!!
Exceptions to this are if you order more the 250g of tea (around 4 bags) or you order our Tropical Matcha Blend which comes in a tin and therefor won’t fit through your letterbox.
What if I want to cancel or return an order?You can cancel your order at anytime in accordance with our Delivery and Returns policy.
But what about my Subscription Box?
What exactly do I get in my Subscription Box?Every month we send you a selection of speciality tea. There will be 2-3 teas based on which subscription you selected and what you have told us you like. Look out random our acts of kindness and little surprises too!!
Can I cancel or skip a month?Always. You’re not tied into a 2 year contract like your phone!! We work for you so if you ever want to cancel or if you’re your away on holiday trekking the tea plantations of Kenya and want to skip a month then just pop us an email and let us know.
Can I still enjoy a subscription box with allergies?
Yes you can. Most of our teas and blends are free from nuts, dairy and the other recognised allergens however we do occasionally conjure up blends that contain these ingredients. So when you sign up for a membership please add a comment at the checkout notifying us of any special requirements so that we don’t send you any teas with those ingredients. We also clearly label all our ingredients on every label.
Have another question that we haven't covered? Pop us our a message with our contact form here